To receive the next month’s adventure, be sure to join before the last day of the current month. That’s when we begin preparing, printing and packaging every little envelope by hand. If you happen to miss the deadline, don’t worry, you’ll simply start with the following month’s theme instead.

Example: Join anytime in August to receive September’s mail

In the first few months we will reveal the theme before the deadline so it is more appealing. As the club grows, we’ll still leave little hints, but we love a bit of mystery. We love the feeling of opening an envelope and discovering something completely unexpected, so we try to keep the magic alive. You might spot a sneak peak on Instagram or TikTok. But we would like to keep the full theme a surprise until it arrives in your mailbox. Think of it as opening a present every month.

Please reach out! Sometimes the postal journey gets a little bumpy. If your Moss Mail comes damaged or goes missing, send us a message! We will do everything to make it right and get a little happiness back in your mailbox!  To contact support email mossmailco.support@gmail.com.

Absolutely! In fact, we would love it if you did. Moss Mail Co. is built around curious and cozy little worlds. If there’s a fruit, animal, season, hobby, or whimsical idea you’d love to see in a future envelope, send it our way! While we can’t promise every suggestion will become a collection, we read every single one and love hearing what interests you. Your idea might become someone’s favorite month.

Not just yet… but one day! Our dream is to create a “Moss Membership” that allows members to access a special collection of past themes and pick up envelopes they may have missed. For now, each month’s collection is exclusive to the subscribers who were there for it. Once a theme has shipped, it quietly retires until the archive eventually opens its doors.

Of course! While we’d be a little sad to see you go, there is no long-term commitments or tricky memberships here. We want Moss Mail to be something you genuinely look forward to, not something you feel stuck with. Whether you stay for one month or many, we’re so happy you stopped by!